Support

Customer Support

Telephone Support

Speak to a Livebookings Advisor

OFFICE HOURS
  202-652-1247
Mon-Fri 8am – 6pm


Notifications

  • NEW email functionality in Livebookings Console. Restaurants can now send out branded special offer emails to a customer database with just three clicks of a mouse. Find out more
  • Did you know that you have a dedicated Account Executive looking after your restaurant? Contact them today to find out how you can get more customers through Livebookings. Find out more
  • Don’t forget to notify us of any cancellations or no-shows by the end of the month, to ensure your bill is accurate. Contact the accounts team
  • We are running an ongoing series of free online training workshops for Livebookings Console. To register your place, check out our Featured Tutorials.
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Top FAQs

How do I revamp the content about my restaurant that gets distributed through the Network Partners?

Simply submit your description, menu and images to our Account Management team and we’ll update it for you. Read More

How long does it take to start marketing my restaurant online?

It can be as little as 48 hours.

I’ve lost my username and password for my Livebookings system – where can I get it from?

Contact our Account Management team and we will be able to give it to you immediately. Read More

I am full for Saturday evening, how can I close out this meal period?

You are able to do this in your Livebookings electronic reservations book. Simply log in with your username and password, select the dot for the meal period you want to suspend bookings for and elect to... Read More

Will I be featured on all of the Network Partner websites?

We work with local, national and international websites, so some may not be relevant to the location of your restaurant. We will endeavour to get you listed on as many as we possibly can.

How do I update my restaurant’s contact details?

Please send all updates to our Account Management team and we’ll update our system. Read More

How can I set up an offer?

Simply complete our online offers form and we will do the rest!

What should I do if I get a no-show or cancellation?

You can do this in your Livebookings electronic reservations book by simply logging in with your username and password, finding the reservation and selecting ‘Cancelled’ in the drop down box... Read More

Please submit your questions to us and we will post the answers here.



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